Can my order be delivered to a different address from the billing address?
Yes, as you process your order you can choose the ‘ship to’ button to select and enter a different delivery address.
How will my order get delivered?
Your goods will be delivered on an 18-ton vehicle, roughly the size of a dustbin lorry. The goods will be lowered via a tail lift and using a pallet truck will be manually pulled to the kerbside. If there is assistance at the property the driver may be able to move the goods to a paved, level surface or driveway.
How long will delivery take?
Delivery usually takes no longer than 7-10 working days. Once your order has been received and confirmed with our carriers, one of our Delivery Team members will email to notify you of the delivery date.
Where do you deliver?
We deliver all over the UK. please see our Delivery Information Page for up to date costs. If you live in Republic of Ireland, Northern Ireland or the Isle of Man, please contact us for an up to date delivery price, as these prices change on a regular basis.
We can arrange to export our products to customers worldwide, please contact us for a costing.
How do the splash panels join together?
You can see a full installation guide on each Splash Panel product listing on our website.
Are your splash panels easy to maintain? What should I use?
Can I fit your splash panels myself?
Can I fit your splash panels over my existing tiles?
What are splash panels?
Can your brick slip panels be used as a fire surround?
Do you have all your brick slip panels in stock?
Can your panel systems be made in any other brick colours?
Can brick slip panels be used outside?
Are your brick slip panels cost effective?
Is your stone cladding natural stone?
Some of our Stone Cladding is manufactured stone. It is cast in moulds to give the look, feel, texture and colours of natural stone. Manufactured stone is more resilient and stable than their natural counterparts.
However, we do supply natural stone cladding. When searching product pages if you scroll down the page you will find full product specifications that should detail the material that the cladding is made from.
How do I fix them to the wall?
Our bricks slips can be attached to an exterior wall using our specialist cladding mortar, or a standard brick laying mortar with plasticiser. For internal use a flexible cement based tile adhesive or cement based tube grip adhesive if sufficient. Then you use a normal pointing mortar to finish your project.
Can you use brick slips in a fireplace?
Our brick slips can be used around burners and in fireplaces. They have a class O fire rating. We would recommend using a specialist fire rated adhesive if the fireplace will exceed temperatures of 100°C or be in contact with direct heat, such as an open fire. Any other fireplaces such as gas or electric should be fine.
Can brick slips be used outside?
Yes, our brick slips can be used externally. Our Brick slips have been tested to BS: 4551 and ASTM C67, C39, C567, C177-04, C67 in which they matched and in some cases exceeded other products in the same marketplace.
What are brick slips?
Brick slips, also known as ‘Brick Tiles’, ‘Thin Bricks’, and ‘Brick Veneers’ are the faces of bricks. Ours are either cast brick slips that are made in moulds using high-quality cement, aggregates, cement dyes and up to 60% recycled materials. Or we source real clay bricks and cut them down into brick slips.
Brick slips are used as facia tiles when the construction of a full brick wall isn’t possible or an easy alternative for a feature wall.
Which payment methods do you accept?
We accept most Visa and Mastercard Credit/Debit cards. If you can’t find your method of payment at the checkout then you can request to make the payment via Direct BAC’s transfer.
If I have question about a product, who do I contact?
If you have any questions about our products, you can call us on 03300 022250 or alternatively you can email us at email@example.com, where one of our team will be able to assist you.
Can I get a VAT receipt?
Do your prices include VAT?
All our prices displayed on the website include VAT. The full breakdown will be shown at the checkout before you make payment. VAT is charged at the current rate of 20%.